The role involves managing warehouse inventory, including receiving, tracking, and organizing hardware equipment. Responsibilities include picking, packing, and shipping hardware orders while maintaining accurate inventory records. The position also requires providing technical support to customers for hardware used with the company's SaaS platform. This includes troubleshooting Windows-based systems and configuring thermal receipt printers. Additionally, the role involves documenting support issues and assisting customers with hardware setup and installation.

Candidates must have at least two years of experience in technical support, IT support, or hardware support roles. Required qualifications include proficiency with Windows operating systems, device management, and thermal printer configuration. Experience with inventory management and warehouse operations is necessary. Applicants must possess strong organizational, time management, and communication skills, along with the ability to troubleshoot technical issues methodically.