The role involves providing support to clients within the fitness and wellbeing vertical by managing inquiries through email, chat, and phone. Responsibilities include documenting interactions, providing solutions or next steps, and educating customers on software best practices. The individual will escalate complex issues to higher-level tiers and contribute to the internal knowledge base. Additionally, the role requires meeting performance metrics such as ticket volume and customer satisfaction targets. The position serves as an advocate for the customer to internal stakeholders.

Candidates are required to have three years of experience in a customer service role. Proficiency in English and basic knowledge of technical support processes and systems like Intercom are necessary. Applicants should demonstrate strong multitasking, time management, and problem-solving abilities. While not mandatory, experience in the boutique fitness industry or with gym management software is considered beneficial. No specific degree or professional qualification is explicitly stated as a requirement.