The role involves assisting customers with the diagnosis and resolution of complex technical, business, and data challenges. The individual will collaborate with product, engineering, and go-to-market teams to drive solutions and improve support operations. Responsibilities include developing best practices and tools to optimize service performance. The position requires working with cross-functional groups to create a high-quality user experience. Additionally, the role focuses on building scalable processes for issue resolution and documenting common patterns.

Candidates must possess industry experience supporting enterprise data analytics products and strong computer science fundamentals. Proficiency in SQL, including complex functions and query performance troubleshooting, is required alongside knowledge of data modeling and visualization. The role demands excellent verbal and written communication skills and a proven ability to build customer trust. While no specific degree is mentioned, the position requires a strong background in database and business intelligence domains.