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ServiceNow

Principal AI Architect

ServiceNow

Published 22 Apr 2026
Staines, UK
Full Time

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Role Highlights

Languages used

Key skills

AI
Machine Learning
Data Architect
Integrations
Customer Success
Data Quality
System Administration
Solution Architect
Transformation
Architecture
Modelling
Optimization
Prioritization
Security
Deployment
Automation
NLU
RAG
Graph

Tools, Libraries and Frameworks

Description

The role involves serving as a strategic and technical lead within the EMEA AI Consulting Practice to design and deliver AI-enabled transformation for enterprise customers. The architect bridges technical implementation with C-suite advisory to maximize value realization and organizational change. Responsibilities include defining AI use cases, establishing governance frameworks, and ensuring alignment across various internal stakeholders. The position requires monitoring post-deployment metrics to provide recommendations for continuous optimization and risk mitigation. Additionally, the architect contributes to internal and external thought leadership by creating white papers and best-practice guides.

Required Qualifications and Skills

Candidates must possess at least eight years of experience in management consulting or technology advisory roles with a focus on artificial intelligence and data analytics. Proficiency in ServiceNow domain knowledge and platform modules is required, alongside the ability to manage complex, multi-stakeholder digital transformation engagements. Strong communication skills are necessary to advise C-level executives on technical and business value. While specific professional certifications like ServiceNow System Administrator or Implementation Specialist are not mandatory, they are considered desirable qualifications for the role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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