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ServiceNow

Forward Deployed Solution Architect – Applied AI FDE

ServiceNow

Published 12 May 2026
Santa Clara, CA, USA
240K - 420K USD Annual
Full Time

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Role Highlights

Languages used

Python
SQL

Key skills

Prompt Engineering
Integrations
Product Design
Solution Architect
Full Stack
LLMs
Forward Deployed Engineer
AI
Data
Embeddings
Transformation
Automation
RAG
Deployment
Machine Learning
Architecture
Modelling
Infrastructure
Containers
Kernel
SAAS
Security

Tools, Libraries and Frameworks

AWS
Azure
GCP
Terraform
Langchain

Description

The Forward Deployed Solution Architect identifies high-impact opportunities for artificial intelligence by conducting workshops and aligning stakeholders. This role involves designing systems that utilize large language models, retrieval-augmented generation, and workflow orchestration. The individual collaborates with engineering teams to build, test, and iterate on functional solutions. Furthermore, the position focuses on creating repeatable frameworks and reusable templates to ensure scalability. The architect also captures field feedback to influence product strategy and provides technical onboarding to internal teams and customers.

Required Qualifications and Skills

Candidates must possess at least 15 years of overall professional experience, including 5 to 7 years specifically in enterprise AI/ML architecture, field engineering, or solution consulting. Proficiency in Python, SQL, and GenAI pipelines is required, along with hands-on experience in cloud infrastructure such as AWS, Azure, or GCP. The role demands a proven ability to lead initiatives from conception to delivery for at least 3 years. Additionally, the position requires the ability to travel up to 30% of the time to work onsite with customers.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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