Global Renewals Business Support Specialist

IFS

Published 08 Apr 2026

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Warsaw, Poland

Full Time

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Role Highlights

Languages used

Key skills

Prompt Engineering

Customer Success

Data Quality

Embedded

Sustainability

CRM

Operations

Cloud

Tools, Libraries and Frameworks

IOS

Power BI

Description

The role involves managing the operational execution of renewals, upgrades, and license conversions for a global customer base. Responsibilities include preparing comprehensive data packs, calculating contract values, and applying indexation to ensure accuracy in renewal pricing. The specialist maintains data integrity within CRM systems and identifies commercial anomalies or inconsistencies in contract terms. Collaboration with regional sales, finance, and customer success teams is required to support deal execution and provide consistent account views. The position also entails responding to ad hoc data requests and supporting ongoing improvements to data quality.

Required Qualifications and Skills

Candidates must have experience in business operations, sales operations, renewals, or commercial support roles. Proficiency in Excel is required, specifically regarding calculations, lookups, and workbook maintenance. Applicants need a strong understanding of contract commercial terms, pricing structures, and key performance metrics like ACV and churn. Additionally, the role requires experience with CRM systems and professional fluency in English.

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About the company

IFS

Size

7916

Website

ifs.com

Founded

1983

HQ

Linköping, SE

Public/Private

Privately Held

Description

IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees every day live our values of agility, trustworthiness and collaboration in how we support our 6,500+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com. Follow us on Twitter: @ifs Facebook: www.facebook.com/ifsdotcom Instagram: www.instagram.com/ifsdotcom Visit the IFS Blog on technology, innovation and creativity: https://blog.ifs.com/