The role involves managing a team of Product Support Specialists to enhance enterprise support offerings. Responsibilities include hiring, coaching, and developing staff while monitoring team performance and day-to-day operations. The manager will collaborate with global peers to ensure consistent support delivery and work with go-to-market stakeholders to execute strategic customer offerings. Additionally, the position requires driving large-scale initiatives using data to improve user experiences and organizational efficiency. The manager will communicate across teams and departments to foster a collaborative environment.

Candidates must have at least six years of product support experience and three years in a people management role. Experience within a B2B Enterprise or Strategic Support team is required. Proficiency in SQL and knowledge of APIs are necessary to support the team and debug errors. A bachelor's degree or an equivalent combination of education, training, and experience is the minimum educational requirement.