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Zscaler

Technical Support Engineer

Zscaler

Published 11 May 2026
Escazu, CRI
Full Time

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Role Highlights

Languages used

Key skills

Transformation
Agile
Security
Data
AI
Testing
TroubleShooting
Database
FireWalls
DLP
CCNA

Tools, Libraries and Frameworks

SSL
HTTP
Terraform
IPSEC

Description

The role involves providing front-line consultation via phone and email to debug complex security and network issues. The individual will partner with engineering teams to assist customers with testing and troubleshooting while documenting incident resolutions. Mentoring team members on advanced troubleshooting techniques and supporting training programs are key responsibilities. Additionally, the position requires analyzing customer use-cases to provide input on product direction throughout the product cycle.

Required Qualifications and Skills

Candidates must have at least two years of experience troubleshooting SSL, HTTP, and TCP/IP protocols. A background in network transformation technologies and various internet and security technologies is required, along with the ability to analyze packet captures. A bachelor’s degree in a technical field or equivalent professional experience is necessary for this role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Zscaler

Size

6971

Founded

HQ

San Jose, US

Public/Private

Public Company

Description

Zscaler accelerates digital transformation for its customers by making them more agile, efficient, resilient, and secure, leveraging the Zscaler Zero Trust Exchange, a cloud-native platform that protects against cyberattacks and data loss by securely connecting users, devices, and applications. With over a decade of experience in developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers globally, including 450 of the Forbes Global 2000 organizations, by eliminating latency-creating gateway appliances and improving user experiences. Founded in 2007, Zscaler's mission is to make the cloud a safe place to do business, and its security platform strategically places a company's defenses and controls on the internet to ensure every connection is fast and secure, regardless of user location or application workload.

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