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Zscaler

Staff Software Development Engineer

Zscaler

Published 13 May 2026
Bangalore, IND
Full Time

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Role Highlights

Languages used

Key skills

API
Data Structures
Operating Systems
Cloud Environments
IAM
Transformation
Agile
Security
AI
Reliability
Debugging
TroubleShooting
MultiThreading

Tools, Libraries and Frameworks

Linux
Unix
Postman

Description

The role involves managing and resolving high-impact customer escalations for enterprise products and services. The engineer acts as a technical liaison between engineering and support teams to facilitate rapid issue resolution. Responsibilities include debugging and troubleshooting complex problems within cloud environments and operating systems. The position requires driving hotfixes, patch releases, and corrective actions to maintain service availability. Additionally, the role focuses on identifying and recommending enhancements to improve product reliability and the overall customer experience.

Required Qualifications and Skills

Candidates must possess at least five years of experience supporting enterprise products and services while handling customer escalations. Required technical proficiencies include in-depth knowledge of Linux or Unix operating systems, networking concepts such as the TCP/IP stack, and expertise in debugging cloud environments. Additionally, experience with identity and access management, specifically SAML, is required. No specific degree or professional qualification is mentioned in the text.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Zscaler

Size

6971

Founded

HQ

San Jose, US

Public/Private

Public Company

Description

Zscaler accelerates digital transformation for its customers by making them more agile, efficient, resilient, and secure, leveraging the Zscaler Zero Trust Exchange, a cloud-native platform that protects against cyberattacks and data loss by securely connecting users, devices, and applications. With over a decade of experience in developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers globally, including 450 of the Forbes Global 2000 organizations, by eliminating latency-creating gateway appliances and improving user experiences. Founded in 2007, Zscaler's mission is to make the cloud a safe place to do business, and its security platform strategically places a company's defenses and controls on the internet to ensure every connection is fast and secure, regardless of user location or application workload.

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