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Zscaler

Principal Support Engineer

Zscaler

Published 16 May 2026
San Jose, CA, USA
147K - 210K USD Annual
Full Time

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Role Highlights

Languages used

SQL
Python
Groovy

Key skills

Data Analysis
Computer Science
Integrations
Project Management
Relational Database
Information Technology
Change Management
Transformation
Agile
Security
AI
Operations
DevSecOps
Infrastructure
TroubleShooting
Cloud
Visualization
Scripting
Automation
Deployment

Tools, Libraries and Frameworks

Atlassian Jira
Confluence
BitBucket

Description

The role involves managing and maintaining the Atlassian suite of tools to ensure optimal performance, security, and availability. Responsibilities include providing technical support, configuring workflows, and managing integrations with development infrastructure. The individual will lead the migration of the existing platform from a data center environment to the cloud. Additionally, the position requires collaborating with stakeholders to establish best practices and providing training to users. The role focuses on executing system transformations and ensuring the effective utilization of internal tools.

Required Qualifications and Skills

Candidates must possess at least 8 years of experience and a bachelor's degree in computer science, information technology, or equivalent experience. Proficiency in administering Atlassian Jira Data Center or Cloud products is required, along with the ability to write complex SQL queries for data analysis. Experience with Python or Groovy scripting for automation and tool integration is also necessary. Preferred qualifications include experience in FedRAMP environments, change management, and relevant Atlassian certifications.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Zscaler

Size

6971

Founded

HQ

San Jose, US

Public/Private

Public Company

Description

Zscaler accelerates digital transformation for its customers by making them more agile, efficient, resilient, and secure, leveraging the Zscaler Zero Trust Exchange, a cloud-native platform that protects against cyberattacks and data loss by securely connecting users, devices, and applications. With over a decade of experience in developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers globally, including 450 of the Forbes Global 2000 organizations, by eliminating latency-creating gateway appliances and improving user experiences. Founded in 2007, Zscaler's mission is to make the cloud a safe place to do business, and its security platform strategically places a company's defenses and controls on the internet to ensure every connection is fast and secure, regardless of user location or application workload.

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