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Zscaler

Staff Escalations Engineer

Zscaler

Published 15 May 2026
Escazu, CRI
Full Time

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Role Highlights

Languages used

Key skills

Cloud Security
Transformation
Agile
Data
AI
Operations
Testing
Database
TroubleShooting
Routing
FireWalls
Switching
VPN
Authentication
Scripting
Automation

Tools, Libraries and Frameworks

SSL
Ubuntu
TLS

Description

The Staff Escalations Engineer provides technical support for escalated issues to internal support teams, customers, and partners. This role involves participating in a 24x7 support operation and on-call rotation to address critical customer situations. The engineer works closely with operations and engineering teams to reproduce issues, verify problems, and provide diagnostic feedback. Additionally, the role requires documenting incident resolutions in a technical support database. The engineer also contributes to product development by providing input on product direction and code changes based on customer use cases.

Required Qualifications and Skills

Candidates must possess at least eight years of experience as a Support Engineer or Senior Support Engineer in networking or web security. Required technical competencies include hands-on experience with networking protocols, security products, and infrastructure tools such as Ping, Traceroute, and MTR. Proficiency in Ubuntu and Python is also necessary for the role. The posting does not specify requirements for formal degree or professional certifications.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Zscaler

Size

6971

Founded

HQ

San Jose, US

Public/Private

Public Company

Description

Zscaler accelerates digital transformation for its customers by making them more agile, efficient, resilient, and secure, leveraging the Zscaler Zero Trust Exchange, a cloud-native platform that protects against cyberattacks and data loss by securely connecting users, devices, and applications. With over a decade of experience in developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers globally, including 450 of the Forbes Global 2000 organizations, by eliminating latency-creating gateway appliances and improving user experiences. Founded in 2007, Zscaler's mission is to make the cloud a safe place to do business, and its security platform strategically places a company's defenses and controls on the internet to ensure every connection is fast and secure, regardless of user location or application workload.

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