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Zscaler

Staff Escalation Engineer

Zscaler

Published 11 May 2026
San Jose, CA, USA
130K - 185K USD Annual
Full Time

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Role Highlights

Languages used

Python
Java
SAML

Key skills

Computer Science
API
Cloud Security
Transformation
Agile
Data
AI
QA
Reliability
Debugging
Operations
Deployment
TroubleShooting
CPU
IAC
Authentication

Tools, Libraries and Frameworks

Rest
Bash
GCP
AWS
Azure
Terraform
MySQL
Postman
Ansible

Description

The role involves managing and resolving escalated cloud incidents from start to finish, including conducting impact analysis and debugging complex system issues. The individual will collaborate with development, security, and operations teams to implement code and configuration fixes. Responsibilities include monitoring system health, performance, and security while enhancing alerting mechanisms to meet service level objectives. The position requires building diagnostic tools, dashboards, and documentation to improve incident resolution efficiency. Additionally, the role entails leading production service ownership by deploying critical fixes and responding to high-pressure service events.

Required Qualifications and Skills

Candidates must possess at least five years of experience in troubleshooting, debugging, and performing root-cause analysis for complex incidents, including the use of CPU and memory profilers. Proficiency in Python, Bash, Java, cloud platforms, and infrastructure-as-code tools is required, alongside the ability to write complex MySQL queries and understand authentication protocols. A solid foundation in networking fundamentals and experience with monitoring tools are also necessary. While not mandatory, a bachelor’s degree in Computer Science or Computer Engineering is preferred, with a master’s degree considered an additional advantage.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Zscaler

Size

6971

Founded

HQ

San Jose, US

Public/Private

Public Company

Description

Zscaler accelerates digital transformation for its customers by making them more agile, efficient, resilient, and secure, leveraging the Zscaler Zero Trust Exchange, a cloud-native platform that protects against cyberattacks and data loss by securely connecting users, devices, and applications. With over a decade of experience in developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers globally, including 450 of the Forbes Global 2000 organizations, by eliminating latency-creating gateway appliances and improving user experiences. Founded in 2007, Zscaler's mission is to make the cloud a safe place to do business, and its security platform strategically places a company's defenses and controls on the internet to ensure every connection is fast and secure, regardless of user location or application workload.

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