The role involves leading the planning, execution, and delivery of system implementation and upgrade projects across multiple franchise locations. The individual will collaborate with cross-functional teams to align technology solutions with business objectives and manage vendor relationships. Responsibilities include ensuring system reliability, data integrity, and compliance with security standards. The position requires providing technical leadership for store-level infrastructure and developing documentation for system configurations and procedures. Additionally, the role entails analyzing business requirements to improve operational efficiency and managing project budgets and timelines.

Candidates must possess a bachelor’s degree in Information Technology, Computer Science, or a related field, with a master’s degree preferred. The role requires at least seven years of IT experience, including a minimum of two years in a managerial or project leadership capacity. Applicants need hands-on experience managing POS system rollouts and a strong understanding of operations such as inventory and order management. Proficiency in project management tools and strong communication skills are necessary for this position.