The role involves managing a team of Operations Associates to ensure high-quality support for a diverse user base. The individual will act as the primary point of contact for performance management, coaching, and professional development. Responsibilities include overseeing operational performance, managing team capacity, and assigning work effectively. The position focuses on identifying process improvements to enhance user experience and support system efficiency. Additionally, the role requires fostering a positive team culture and supporting recruitment initiatives.

Candidates must possess experience in coaching or leading customer service teams and managing performance. The role requires a proven ability to act as a subject matter expert in product support operations and the capacity to work cross-functionally. Strong interpersonal, communication, planning, and time management skills are necessary. Mentoring experience and the ability to provide constructive feedback are also required.