Found.dev
Role Highlights
Languages used
Python
SQL
Key skills
Computer Science
ERP
LLMs
Security
Infrastructure
Data
Cloud
KPI
TroubleShooting
Debugging
Scrum
Database
Operations
AI
Tools, Libraries and Frameworks
SAP
Description
The role involves providing core customer support for the SuccessFactors solution within a secure cloud environment. The individual will resolve complex customer issues, perform root cause analysis, and collaborate with development teams to implement solutions. Responsibilities include maintaining knowledge documentation, testing internal systems to prevent future errors, and participating in innovation projects. The position requires managing escalated customer incidents and contributing to critical customer situations. Additionally, the role involves participating in a continuous learning culture and engaging in community discussions to assist with incident deflection.
Required Qualifications and Skills
Candidates must be U.S. citizens and possess a Bachelor’s degree in Technology, Business, or Computer Science, though relevant experience may be accepted in lieu of a degree. The role requires six years of experience working with SuccessFactors and six years of experience in implementing, administering, and troubleshooting enterprise-level applications. Applicants should have a basic understanding of business processes and experience with debugging, tracing, and verifying complex customizing. Proficiency in Python, Scrum, SQL, and Splunk is considered a plus. Excellent communication skills are also required for this position.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
SAP
Size
111344
HQ
Walldorf, DE
Public/Private
Public CompanyDescription
SAP is a global leader in business application software with a commitment to innovation, helping over 400,000 customers worldwide improve efficiency and business insight. As a cloud company with 200 million users and more than 100,000 employees, SAP focuses on end-to-end solutions in database, analytics, intelligent technologies, and experience management. With a culture of collaboration and personal development, SAP aims to inspire confidence and realize the full potential of its employees. The commitment to inclusion, health, well-being, and flexible working models ensures every team member can perform at their best, supporting SAP's vision of creating a more equitable world through technology.
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