Found.dev
Role Highlights
Languages used
Key skills
Data Science
Integrations
Product Management
Customer Success
System Integration
foundation model
LLMs
Gaming
AI
Pivotal
Transformation
Automation
Reliability
Machine Learning
Deployment
Research
SAAS
Architecture
RAG
Cloud
Tools, Libraries and Frameworks
Ruby On Rails
Description
The role involves owning the product vision and strategy for an AI-powered agent copilot designed to augment human agents in contact centers. The individual will lead cross-functional teams including R&D, data science, and design to ship products that improve agent performance and reduce handle times. Responsibilities include defining multi-year product roadmaps, managing quarterly release plans, and establishing outcome-based success metrics. The position requires driving integration strategies across various platform pillars and identifying build-versus-buy opportunities. Additionally, the role involves collaborating with sales and professional services to shape go-to-market strategies and presenting progress to executive stakeholders.
Required Qualifications and Skills
The role requires at least 10 years of experience in product management, with a minimum of 5 years in a senior or director-level position within a SaaS or enterprise software company. Candidates must possess deep domain expertise in contact center or CX technology and demonstrate a track record of shipping AI or ML-powered products at scale. Strong technical fluency regarding architecture, model selection, and RAG pipelines is necessary. Additionally, the position demands excellent executive communication skills and the ability to lead cross-functional teams through complex projects.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
NICE
Description
NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.
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