The role involves serving as the primary bridge between enterprise customers and internal engineering, product, and go-to-market teams. The individual will own the full post-sales lifecycle of a customer account portfolio to ensure deep integration of cloud-native architecture and analytics capabilities. Responsibilities include acting as a lead technical advisor, conducting executive whiteboard sessions, and developing customer roadmaps that align with business objectives. The position requires monitoring account health through technical telemetry to identify risks and opportunities for expansion. Additionally, the role involves synthesizing technical feedback to influence product roadmaps and coordinating with internal developers to resolve complex support escalations.

Candidates must possess a bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline. A minimum of seven years of experience in a customer-facing role such as a Technical Account Manager, Solutions Architect, or Sales Engineer is required. Proficiency in cloud-native services and a strong understanding of data modeling, ETL/ELT processes, and machine learning lifecycles are necessary. Fluency in both English and German is mandatory for this position. A professional cloud certification is strongly preferred.