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Humana

Lead Product Manager - IVR, Digital IVA & Conversational AI

Humana

Published 08 May 2026
Boston, MA, USA
152K - 208K USD Annual
Remote
Full Time

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Role Highlights

Languages used

Key skills

Prompt Engineering
Conversational AI
Data Science
Model Optimization
Integrations
API
Product Management
SME
Design Patterns
Product Owner
System Integration
LLMs
Generative AI
Automation
Multimodal
Routing
Backend
NLU
NLP
UX
CRM
Agile
Prioritization
KPI
Authentication
Architecture
Cloud
Wireless

Tools, Libraries and Frameworks

Dialogflow
Ruby On Rails

Description

The role involves leading the evolution of an omnichannel conversational automation ecosystem across voice and digital channels. The individual will define strategy and guide execution for intelligent, scalable, and generative AI-powered conversational experiences. Responsibilities include owning product workstreams for virtual agents, routing logic, and backend integrations. The position requires translating complex technical concepts into actionable requirements for cross-functional teams. Additionally, the role focuses on driving measurable improvements in customer experience and operational performance through data-driven discovery and experimentation.

Required Qualifications and Skills

The role requires at least six years of product management experience, with a minimum of three years specifically focused on IVR, digital IVA, conversational AI, or voice and chat automation. Candidates must possess hands-on experience with modern conversational AI platforms, particularly Google CCAI and Dialogflow CX. A strong understanding of NLU and NLP concepts, telephony, and system integrations is necessary. While a Bachelor's degree is preferred, the role emphasizes a proven track record of delivering AI-driven conversational experiences and executing roadmaps using agile methodologies.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Humana

Size

42046

HQ

Louisville, US

Public/Private

Public Company

Description

Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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