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Humana

Associate Director, IT Infrastructure Operations and Process Improvement

Humana

Published 11 Apr 2026
Springfield, IL, USA
129K - 178K USD Annual
Remote
Full Time
Freelancer

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Role Highlights

Languages used

Python

Key skills

Computer Science
Integrations
Operating Systems
SRE
Site Reliability
Infrastructure
Operations
Automation
IAC
Security
Storage
Backup
AI
KPI
Optimization
Devops
Research
Deployment
LLMs
Data
Informatics
Machine Learning
Agile
Scripting
Wireless

Tools, Libraries and Frameworks

Linux
PowerShell
Bash
AD
ITIL
Ansible

Description

The Associate Director monitors and measures performance metrics to optimize IT resources and infrastructure systems. This role involves leading the design, reliability, and scalability of infrastructure while ensuring high availability and compliance. The position requires generating recommendations for service optimization and developing automation to improve operational efficiency. The leader collaborates with various engineering teams to maintain standardized and resilient solutions. Additionally, the role spearheads the application of AI and agentic AI to drive predictive insights and automated remediation. The individual also provides governance and oversight for managed service providers to ensure adherence to performance standards.

Required Qualifications and Skills

Candidates must hold a Bachelor’s degree in Computer Science, Healthcare Informatics, or a related discipline, with a Master’s degree preferred. A minimum of 10 years of leadership experience in infrastructure operations or engineering is required, including at least 2 years focused on AI/ML or GenAI. Applicants must demonstrate experience managing 24/7 mission-critical systems and possess advanced knowledge of Citrix, compute, storage, and backup technologies. Proficiency in ITIL/ITSM principles and incident response tools is essential for this role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Humana

Size

42046

HQ

Louisville, US

Public/Private

Public Company

Description

Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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