The role involves monitoring deployed automated systems and providing rapid response to errors to ensure system uptime and operational throughput. The individual will serve as the primary owner of an autonomous laboratory during overnight hours, performing instrument maintenance and addressing user tickets. Responsibilities include diagnosing root causes for software-hardware integration failures and developing automation scripts to standardize installations. The position requires creating and refining deployment playbooks, authoring standard operating procedures, and training customer operators. The role functions at the intersection of technology development, deployment, and ongoing support to turn integrated automation systems into production-ready environments.

Candidates must possess a bachelor's degree in Engineering, Life Sciences, or a related technical field. A minimum of 4 to 7 years of relevant experience in laboratory automation or systems integration is required, though an equivalent combination of education and experience may be considered. The role demands a proactive problem-solving mindset, strong interpersonal skills, and the ability to work independently. Physical requirements include the ability to lift up to 25lbs and stand or walk for long periods.