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American Express

Analyst-Data Analytics

American Express

Published 16 May 2026
India
Onsite

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Role Highlights

Languages used

SQL
Python

Key skills

Data Analysis
Big Data
Business Intelligence
Data Quality
Risk Management
Stakeholder Management
Generative AI
Operations
Optimization
Automation
DataSets
Statistics
Machine Learning
Cloud
Security

Tools, Libraries and Frameworks

GCP
Hive
Tableau
SalesForce

Description

The role involves driving data-led decision making to strengthen the global Net Promoter Score program. The analyst will perform exploratory data analysis to uncover trends and provide actionable recommendations for contact strategies. Responsibilities include designing and scaling dashboards to provide real-time visibility into merchant experience metrics. The position requires partnering with cross-functional teams to support initiatives and drive the adoption of analytics solutions. Additionally, the role focuses on improving data quality and operational rigor through process standardization. Finally, the analyst will create documentation and training assets to support the consistent use of analytical tools.

Required Qualifications and Skills

Candidates must possess 35 years of experience in analytics or business intelligence, preferably in customer-facing environments. A Bachelor's degree is required for this position. Proficiency in SQL, Advanced Excel, and experience with Big Data platforms like Google Cloud Platform are necessary. The role requires strong analytical, problem-solving, and stakeholder management skills.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

American Express

Size

78738

HQ

New York, US

Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed from helping evacuate travelers during World Wars, to ensuring the safety of our customers funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and lets lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

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