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Airwallex

Senior Manager, Operations Strategy (Market Insights/User Research)

Airwallex

Published 07 May 2026
San Francisco, CA, USA
$170K - $200K
Remote
Full Time

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Role Highlights

Languages used

Sharp

Key skills

Data Analysis
Stakeholder Management
Infrastructure
Embedded
AI
Operations
Research
Quantitative
FinTech
B2B
SAAS
CRM
Search

Tools, Libraries and Frameworks

IOS
SalesForce
Looker
DataBricks
HTTP

Description

The role involves establishing a global customer insights capability within the operations strategy function. The individual will conduct qualitative and quantitative research to inform product, go-to-market, and investment decisions.

Required Qualifications and Skills

Candidates must possess at least eight years of relevant experience in customer insights, user research, market research, or management consulting. Proficiency in research and analytics tools such as Qualtrics, Typeform, Looker, or Databricks is required. Applicants should have a background in fintech, payments, or B2B SaaS and demonstrate strong analytical and stakeholder management skills. The role requires the ability to design research methodologies and establish new processes in ambiguous environments.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Airwallex

Size

1165

Founded

HQ

Global, HK

Public/Private

Privately Held

Description

Airwallex is a leading global financial platform for modern businesses, offering trusted solutions to manage everything from payments, treasury, and spend management to embedded finance. With our proprietary infrastructure, Airwallex takes the friction out of global payments and financial operations, empowering businesses of all sizes to unlock new opportunities and grow beyond borders. Proudly founded in Melbourne, Airwallex supports over 100,000 businesses globally and is trusted by brands such as Brex, Rippling, Navan, Qantas, SHEIN and many more. For more information, visit http://www.airwallex.com For a full list of US state licenses & disclosures, please visit https://www.airwallex.com/us/state-licenses

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