The role involves leading the planning, execution, and delivery of system implementation and upgrade projects across multiple franchise locations. The individual will collaborate with cross-functional teams to align technology solutions with business objectives. Responsibilities include managing vendor relationships, overseeing third-party service providers, and ensuring system reliability and data integrity. The position requires providing technical leadership for store-level infrastructure and developing documentation for configurations and standard operating procedures. Additionally, the role entails analyzing business requirements to improve operational efficiency and managing project budgets and timelines.

Candidates must possess a Bachelor’s degree in Information Technology, Computer Science, or a related field, with a Master’s degree preferred. The role requires at least 7 years of IT experience, including a minimum of 2 years in a managerial or project leadership capacity. Applicants need hands-on experience managing POS system rollouts and a strong understanding of operations such as inventory and order management. Proficiency in project management tools and strong communication skills are essential requirements.