The technician monitors network performance and provides initial troubleshooting for network incidents. The role involves escalating issues to the network team and maintaining communication until resolution. Responsibilities include configuring network equipment and replacing faulty hardware under guidance. The technician participates in network audits and supports project execution during night change windows. Additionally, the role requires following standard operating procedures and creating daily reports for management.

Candidates must possess a high school diploma or equivalent, with an associate degree or higher preferred. A minimum of three years of experience in a network help desk or technician role is required, alongside a Cisco Certified Technician, Cisco Certified Network Associate, or CompTIA A+ certification. Proficiency in Microsoft Office applications and specific networking technologies such as VLANs and fiber optics is necessary. The role requires the ability to lift up to 40 pounds and work in a cleanroom environment, and the candidate must reside within one hour of north Austin, Texas. Bilingual proficiency in Korean and English is highly preferred.