The role involves serving as the primary point of contact for internal applications, hardware, and mobile technology within a manufacturing environment. Responsibilities include logging and resolving incoming support tickets while maintaining documentation for procedures and asset inventories. The individual will troubleshoot hardware, software, and network issues, including identifying trends to implement permanent solutions. Additionally, the position provides technical support to executive-level staff and acts as a liaison between customers and the consulting group. The role also encompasses administrative duties such as managing security programs, VPN access, and IT policy creation.

Candidates are required to have at least one year of corporate technical support experience. A bachelor's degree is preferred for this position. Applicants must possess a strong working knowledge of core applications, including Windows operating systems, Microsoft Office, imaging software, SCCM, and Active Directory. Furthermore, the role requires excellent problem-solving, communication, and interpersonal skills, along with the ability to prioritize tasks to meet service level agreements.