The role serves as the primary point of contact for internal applications, hardware, and mobile technology within a manufacturing environment. Responsibilities include logging and resolving incoming ticket activity while maintaining documentation for procedures and asset inventory. The position involves troubleshooting hardware, software, and network issues to identify and implement permanent solutions. Additionally, the role provides technical support to executive-level staff and acts as a liaison between customers and the consulting group. The individual also manages company security programs, VPN administration, and IT policy creation.

The role requires at least one year of corporate tech support experience and a bachelor's degree is preferred. Candidates must possess a strong working knowledge of Windows operating systems, Microsoft Office, imaging software, SCCM, and Active Directory. Excellent problem-solving, communication, and interpersonal skills are necessary to meet defined service level agreements. The position also requires a strong understanding of basic server and network operations.