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Uber

AI Knowledge Architect

Uber

Published 14 May 2026
San Francisco, CA, USA
146K - 180K USD Annual
Full Time

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Role Highlights

Languages used

SQL
Python

Key skills

Prompt Engineering
Product Management
Program Management
Technical Writing
IA
LLMs
Generative AI
Data
UX
Operations
Architecture
Probability
Agile
RAG

Tools, Libraries and Frameworks

JSON

Description

The role involves building and maintaining the knowledge base for customer-facing AI agents. Responsibilities include structuring content to enable autonomous responses to complex customer inquiries while ensuring empathy and brand alignment. The position requires analyzing AI performance to identify knowledge gaps and refining documentation or metadata to improve future interactions. Collaboration with product and engineering teams is essential to optimize prompt effectiveness and platform capabilities. Additionally, the role entails experimenting with knowledge inputs to balance deterministic data with reasoning capabilities.

Required Qualifications and Skills

Candidates must possess at least eight years of experience in technical writing, information architecture, conversation design, or product operations. A minimum of one year of hands-on experience working with AI knowledge is required. The role demands strong analytical skills, systems thinking, and the ability to communicate effectively with both technical and non-technical stakeholders. No specific degree or professional qualification is explicitly mandated.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

Uber

Size

90122

HQ

San Francisco, US

Public/Private

Public Company

Description

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. Its our lifeblood. It runs through our veins. Its what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. Weve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. Weve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

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