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ServiceNow

Staff Machine Learning Engineer, Agentic AI Systems - Moveworks

ServiceNow

Published 21 Apr 2026
Mountain View, CA, USA
Full Time

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Role Highlights

Languages used

GO
Python

Key skills

Machine Learning
Deep Learning
Prompt Engineering
ML Research
Conversational AI
NLU
Vector Database
Text Classification
Text Generation
UX
Data Quality
foundation model
LLMs
Operations
Cloud
Pivotal
Automation
Transformation
NLP
Multimodal
Infrastructure
DataSets
Reliability
Architecture
Graph
RLHF
Startup

Tools, Libraries and Frameworks

IOS

Description

The role involves expanding natural language understanding and agentic artificial intelligence capabilities to improve user experiences and platform-wide conversational features. The engineer will design and evolve compound artificial intelligence systems while training and productionizing models. Responsibilities include researching and developing scalable solutions for conversational agent domains, such as reasoning strategies and multimodal agents. The position requires applying machine learning and software engineering to create value for customers while ensuring model performance, reliability, and latency. Additionally, the role focuses on responsible artificial intelligence practices, including red-teaming for safety and maintaining data privacy standards.

Required Qualifications and Skills

Candidates must possess machine learning expertise and the ability to solve problems end-to-end. The role requires proficiency in Python or Golang and a solid grasp of model evaluation fundamentals for text generation and classification. Applicants should have knowledge of deep learning architectures and large language models. There is no specific degree requirement mentioned, but candidates must demonstrate a high standard for data quality and the ability to ship production-quality, unit-tested code.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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