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ServiceNow

Sr Staff Outbound Product Manager - AI Assistant

ServiceNow

Published 22 Apr 2026
Mountain View, CA, USA
Full Time

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Role Highlights

Languages used

SAML

Key skills

Data Governance
Integrations
Product Management
Change Management
AI
LLMs
Search
Security
Testing
Packaging
Deployment
TroubleShooting
SAAS
UX

Tools, Libraries and Frameworks

SSO
OAuth

Description

The role involves shaping the market success and narrative for an AI assistant portfolio. The individual will develop a deep understanding of customer needs and market constraints to ensure successful product deployments. Responsibilities include leading adoption efforts, managing early access programs, and creating enablement materials for internal teams. The position requires serving as a primary advocate for customer feedback to influence product planning and engineering priorities. Additionally, the role focuses on defining success metrics and managing community engagement to drive product growth.

Required Qualifications and Skills

Candidates must possess at least five years of experience in product management, product marketing, solutions, or partner success, ideally within enterprise SaaS environments. Proficiency in scaling integrations and understanding enterprise deployment realities such as security, data governance, and compliance is required. The role demands the ability to craft clear narratives, work cross-functionally across various departments, and utilize an analytical approach to measure adoption. No specific degree or professional qualification is explicitly stated as a requirement for this position.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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