The role involves designing, developing, and optimizing AI-powered autonomous implementation solutions to transform customer delivery processes. The engineer will build and refine AI agents that automate configuration tasks, generate implementation artifacts, and accelerate deployment timelines. Responsibilities include creating sophisticated prompt chains, orchestration patterns, and validation logic to ensure production-quality outputs. The position requires integrating these AI solutions with professional services workflows to align with sales and delivery operations. Additionally, the role focuses on establishing quality metrics, analyzing performance data, and continuously improving AI agent accuracy and efficiency.

Candidates must possess at least five years of experience in software engineering, AI/ML engineering, or technical consulting within enterprise environments. A minimum of two years of hands-on experience building production systems using large language models, prompt engineering, and AI agent development is required. Applicants should demonstrate expertise in prompt engineering techniques and possess a strong understanding of professional services delivery operations. Proficiency in Python, JavaScript, or TypeScript is necessary, along with knowledge of ServiceNow platform architecture. No specific degree is explicitly mentioned as a requirement for this role.