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ServiceNow

Senior Technical Program Manager, Forward Deployed Engineering- Applied AI

ServiceNow

Published 30 Apr 2026
Addison, IL, USA
Full Time

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Role Highlights

Languages used

Key skills

Product Management
Product Design
Change Management
Program Management
Team Management
Release Management
Forward Deployed Engineer
AI
Embeddings
Transformation
SDLC
Automation
SAAS
Security
Deployment

Tools, Libraries and Frameworks

Description

The role involves supporting cross-functional engineering teams in building and delivering scalable artificial intelligence solutions for strategic customers. The individual will manage the end-to-end lifecycle of software development builds, from initial conception through to successful delivery. Responsibilities include collaborating with internal stakeholders and customers to translate business objectives into execution strategies. The position requires organizing complex problems into prioritized milestones while anticipating and removing obstacles to progress. Additionally, the role focuses on driving process improvements, managing risks and dependencies, and ensuring transparency through reporting and documentation.

Required Qualifications and Skills

Candidates must possess at least 10 years of project or program management experience within mid-to-large software development companies. A solid understanding of SDLC and release management practices in cloud-based SaaS environments is required. Applicants must have prior experience delivering AI or intelligent workflow solutions at scale with a proven track record of tangible customer impact. Familiarity with AI governance, compliance, and enterprise security practices is also necessary. No specific degree is mentioned as a requirement for this role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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