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ServiceNow

Product Excellence, AI Architect

ServiceNow

Published 15 May 2026
San Diego, Germany
Full Time

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Role Highlights

Languages used

Key skills

AI
Machine Learning
Data Science
Product Management
Product Development
System Administration
Deployment
Agile

Tools, Libraries and Frameworks

Description

The role involves developing and delivering advisory engagements and starter packs for a portfolio of customers. The individual will drive customer outcomes and value realization by implementing generative AI capabilities. Responsibilities include providing technical guidance to customers and leading enablement programs for internal teams. The position requires contributing to thought leadership through the creation of white papers and documentation. Additionally, the role necessitates staying current with industry trends to improve existing service offerings.

Required Qualifications and Skills

Candidates must possess at least three years of experience with the ServiceNow platform and five years of experience in a technology advisory role focusing on AI, machine learning, or data science. Strong analytical, problem-solving, and communication skills are required to convey technical concepts to diverse audiences. The role necessitates the ability to work in cross-functional environments and travel up to 50% of the time. While not mandatory, ServiceNow Certified System Administrator and Implementation Specialist certifications are desired.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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