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ServiceNow

Product Excellence, AI Architect

ServiceNow

Published 20 Apr 2026
Germany
Full Time

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Role Highlights

Languages used

Key skills

AI
Machine Learning
Data Science
Product Management
Product Development
System Administration
Deployment
Agile

Tools, Libraries and Frameworks

Description

The role involves developing and delivering advisory engagements and starter packs in partnership with various internal teams. The individual will drive customer outcomes and value realization for generative AI technology through hands-on delivery and technical advisory activities. Responsibilities include leading enablement programs and impact accelerators for the broader organization. The architect will provide technical guidance to customers to help them achieve business objectives using specific platform technologies. Additionally, the role requires contributing to thought leadership through white papers and documentation to improve the accessibility of technical information.

Required Qualifications and Skills

Candidates must possess at least three years of experience with the ServiceNow platform and five years of experience in a technology advisory role focusing on AI, machine learning, or data science. Proficiency in Agile methodologies and the ability to work with cross-functional teams are required. Strong communication, analytical, and problem-solving skills are essential for success in this position. While not strictly required, ServiceNow Certified System Administrator and Certified Implementation Specialist certifications are desired. The role also necessitates the ability to travel up to 50% annually.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow

Size

24363

HQ

Santa Clara, US

Public/Private

Public Company

Description

ServiceNow technology facilitates effective operations globally, and the organization is driven by a fast-moving, innovation-centric team. With more than 7,700 customers, including a substantial proportion of the Fortune 500, ServiceNow is recognized for its corporate culture and social impact, having been listed in FORTUNE 100 Best Companies to Work For and World's Most Admired Companies. ServiceNow believes in inclusivity, encouraging applications from a wide range of backgrounds, highlighting their commitment to hiring for potential and transferable skills. They pledge to support employees in living their best lives and using their unique talents, showcasing a commitment to ambitious goals and collective success.

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