The role involves acting as a technical expert within a customer engagement team to consult on and configure CRM and industry workflow products. Responsibilities include leading design workshops, drafting user stories, and performing hands-on development on the platform. The individual will guide customers through process documentation, proof of concepts, and architectural documentation while providing oversight for system administrators. Additionally, the position requires creating educational materials, mentoring team members, and supporting sales activities. The role also entails implementing advanced technology offerings and managing complex projects to drive customer business outcomes.

Candidates must possess at least four years of configuration or development experience with complex technologies, including integrations and portals. Proficiency in web technologies and SaaS environments is required, along with an understanding of AI models and Generative AI. The role necessitates strong consulting and interpersonal skills to influence stakeholders and solve technical problems. Furthermore, the position requires obtaining specific ServiceNow certifications, such as Certified System Administrator and Certified Implementation Specialist, within designated timeframes.