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ServiceNow, Inc.

Senior Staff Machine Learning Engineer

ServiceNow, Inc.

Published 13 May 2026
Hartford, CT, USA
Remote

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Role Highlights

Languages used

Java

Key skills

Prompt Engineering
Machine Learning
Integrations
UX
Code Reviews
Distributed Systems
IAC
Product Owner
Test Automation
Unit Testing
AI Engineer
LLMs
Data
Research
Infrastructure
SRE
Deployment
Architecture
Devops
Security
Operations

Tools, Libraries and Frameworks

GitLab CI
Kubernetes
Helm
Prometheus
Splunk
Ansible

Description

The role involves designing, developing, and implementing VoIP infrastructure and telephony platforms to support AI-driven voice workloads. The engineer will collaborate with cross-functional teams to ensure voice and AI platforms perform efficiently and scale reliably. Responsibilities include contributing to SRE practices by translating operational use cases into software tooling requirements. The position requires building high-quality, scalable, and reusable code while enforcing software engineering best practices. Additionally, the role entails owning the full lifecycle of code from design and implementation to test automation and delivery. The engineer will also mentor colleagues to promote knowledge sharing across telecom and AI engineering disciplines.

Required Qualifications and Skills

Candidates must possess at least four years of development experience using Python, GoLang, or Java. A minimum of four years of experience operating highly available distributed workloads on Kubernetes using a DevOps approach is required. Applicants need hands-on experience with VoIP systems, SIP/RTP protocols, and PSTN infrastructure. Furthermore, the role requires practical knowledge of Kamailio, RTPEngine, FreeSWITCH, and SBCs, alongside experience integrating applications with LLMs and performing prompt engineering.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow, Inc.

Size

28444

HQ

Santa Clara, US

Description

ServiceNow (NYSE: NOW) makes the world work better for everyone. Ourcloud-basedplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

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