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ServiceNow, Inc.

Forward Deployed Solution Architect – Applied AI FDE

ServiceNow, Inc.

Published 13 May 2026
Santa Clara, CA, USA
240K - 420K USD Annual
Remote
Temporary
Onsite

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Role Highlights

Languages used

Python
SQL

Key skills

Prompt Engineering
Integrations
Product Design
Solution Architect
Full Stack
LLMs
Forward Deployed Engineer
AI
Data
Embeddings
Transformation
Automation
RAG
Deployment
Machine Learning
Architecture
Modelling
Infrastructure
Containers
Kernel
SAAS
Security

Tools, Libraries and Frameworks

AWS
Azure
GCP
Terraform
Langchain

Description

The role involves operating on the frontlines of enterprise AI transformation by embedding with customers to identify high-value opportunities. The individual will architect AI-powered systems that drive return on investment and guide the scaling of these solutions across the platform. Responsibilities include leading strategic discovery workshops, collaborating with engineers to build and iterate functional solutions, and codifying best practices into reusable frameworks. The position requires capturing field feedback to shape product strategy and enabling internal teams through documentation. Ultimately, the role focuses on delivering measurable business outcomes and ensuring successful production deployment of intelligent systems.

Required Qualifications and Skills

Candidates must possess 15 years of overall experience, including 5 to 7 years in enterprise AI/ML architecture, field engineering, or solution consulting. A minimum of 3 years of experience leading initiatives from conception to delivery is required. Technical mastery of LLM-based systems, GenAI pipelines, and cloud infrastructure is necessary. Proficiency in Python and SQL is required, along with the ability to lead cross-functional teams and influence executive stakeholders.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

ServiceNow, Inc.

Size

28444

HQ

Santa Clara, US

Description

ServiceNow (NYSE: NOW) makes the world work better for everyone. Ourcloud-basedplatform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.

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