The role involves managing and supporting cloud administration and infrastructure. The individual will perform server patching, maintenance, and troubleshooting tasks. Responsibilities include participating in on-call rotations and resolving incidents and escalations. The engineer will develop technical documentation, including knowledge base articles and standard operating procedures. Additionally, the position requires providing mentorship to support teams and collaborating with cross-functional groups.

The role requires at least seven years of operational experience, including three years in a diverse cloud support environment. Candidates must possess technical proficiency in Linux, UNIX, and AIX systems, along with experience in cloud-native patching tools and high availability configurations. Strong knowledge of ITSM and ITIL processes is necessary, and relevant certifications are considered an advantage. Excellent communication and interpersonal skills are essential for this position.