The role involves providing advanced technical support, administration, and optimization for managed customer cloud environments. The engineer is responsible for troubleshooting incidents, managing system performance, and ensuring the reliability of production and staging environments. Responsibilities include designing and implementing monitoring tools, leading root cause analysis, and managing patch cycles. The position requires developing automation scripts to streamline administrative tasks and maintaining infrastructure as code. Additionally, the role entails enforcing security best practices, managing user access, and collaborating with cross-functional teams to deliver solutions. The engineer also mentors junior team members and creates technical documentation to support operations.

Candidates must possess at least five years of hands-on experience in cloud Windows engineering and operations within a 24/7 production support model. A minimum of three years of multi-cloud experience is required, specifically involving at least four of the major cloud platforms. A bachelor’s degree in Computer Science, IT, Engineering, or a related field is preferred, alongside at least two relevant professional certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate or AWS Certified Solutions Architect. Applicants must be US citizens or Green card holders and are subject to an FBI CJIS background check.