The role involves working within the Performance Excellence Pillar to address quality escapes, root cause analysis, and strategic predictions. The individual will lead continuous improvement projects and collaborate with various internal teams to deliver business impacts. Responsibilities include analyzing business processes to identify areas for standardization and efficiency. The position requires facilitating problem-solving workshops and utilizing data to develop business cases. Furthermore, the role involves cooperating with global leadership to maintain high-quality delivery standards. The individual will also apply artificial intelligence concepts to streamline operational processes.

The role requires a Bachelor’s degree in a related field and a minimum of two years of experience in operations. Candidates must possess experience in business analysis or project coordination along with extensive knowledge of end-to-end processes. Proficiency in English and Mandarin is required for the position. Additionally, the role demands strong organizational, multitasking, and problem-solving abilities, as well as the capacity to work collaboratively across diverse functions and geographies.