Found.dev
Role Highlights
Languages used
Key skills
Conversational AI
Project Management
Change Management
Strategic Thinking
LLMs
Gaming
Transformation
Automation
Cloud
Routing
Asynchronous
Deployment
SAAS
MBA
NLU
Operations
Tools, Libraries and Frameworks
Description
The Transformation Consultant engages with C-suite and senior leadership to define and lead enterprise-wide AI and agentic transformation programs. This role involves diagnosing business issues, framing strategic decisions, and aligning stakeholders to drive measurable outcomes. The consultant architects the shift from traditional interaction management to orchestrated AI-agentic workflows across front and back office environments. They are responsible for developing business cases, transformation roadmaps, and executive-level materials to support high-stakes decision-making. Additionally, the role requires leading cloud migration strategies and executing change management programs at an enterprise scale.
Required Qualifications and Skills
Candidates must possess at least five years of experience in management consulting, transformation strategy, or enterprise technology advisory with a track record of influencing C-suite leadership. Required qualifications include demonstrable experience shaping AI or digital transformation programs and deep familiarity with contact center ecosystems and cloud migration. Proficiency in change management frameworks is necessary for operationalizing programs at scale. While not mandatory, a bachelor’s or advanced degree such as an MBA is preferred, along with specific certifications in project management or cloud architecture.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
NICE
Description
NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.
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