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NICE

Technical Support Engineer

NICE

Published 11 May 2026
Richardson, TX, USA
Full Time

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Role Highlights

Languages used

Key skills

Integrations
API
System Design
Gaming
TroubleShooting
Debugging
GDPR
Scripting
Embeddings
Interfaces
AI
Cloud

Tools, Libraries and Frameworks

Rest
Zendesk
Linux
RBAC
Grafana
AWS
Azure

Description

The role involves providing technical assistance and support to customers by diagnosing and troubleshooting various technical issues. The specialist identifies and implements solutions while documenting technical procedures to ensure efficient resolution. Additionally, the position requires educating and training customers on the use of products and services. The individual acts as a primary point of contact, escalating complex requests when necessary and collaborating with engineering teams to enhance product functionality. Maintaining thorough records of interactions and developing internal support tools are also key responsibilities.

Required Qualifications and Skills

Candidates must possess at least three years of experience in a product support or technical support role. Required technical competencies include hands-on experience with Windows and Linux environments, as well as the ability to work with REST APIs, logs, and error stack traces. Applicants should demonstrate strong troubleshooting skills and familiarity with API tools and browser developer tools. No specific degree or professional qualification is explicitly stated as a requirement for this role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

NICE

Description

NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.

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