Found.dev
Role Highlights
Languages used
Key skills
API
Network Security
Technical Writing
Technical Customer
Gaming
Logging
Deployment
Reliability
TroubleShooting
Data
Operations
Database
FireWalls
Infrastructure
Virtualization
AI
Cloud
Tools, Libraries and Frameworks
Shell Script
Windows Server
VMWare
PowerShell
Azure
AD
Description
The role involves deploying, maintaining, and supporting mission-critical public safety logging and recording technologies. The engineer will collaborate with internal teams and customer stakeholders to ensure the successful operation and enhancement of these systems. Responsibilities include managing software rollouts, system upgrades, and regular maintenance schedules to ensure optimal performance. The position requires troubleshooting technical issues, managing network operations, and participating in an out-of-hours support rotation. Additionally, the role entails creating and executing scripts to improve operational efficiency and maintaining detailed documentation of all support activities.
Required Qualifications and Skills
The role requires a bachelor’s degree in science, technology, or a related field, though this is preferred rather than mandatory. Candidates must possess relevant technical customer support experience, ideally within a public safety or mission-critical environment. Necessary technical proficiencies include hands-on experience with Windows Server, VMware suites, Hyper-V, and Active Directory administration. Furthermore, the candidate must be capable of creating PowerShell scripts and managing web application configurations while demonstrating strong analytical and communication skills.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
NICE
Description
NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.
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