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NICE

Technical Support Engineer

NICE

Published 11 May 2026
Sydney, Australia
Full Time

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Role Highlights

Languages used

Key skills

Computer Science
Gaming
TroubleShooting
Cloud
Deployment
WiFi
VPN
Security
AI

Tools, Libraries and Frameworks

MacOS
Linux
DNS

Description

The role involves providing end-to-end technical support for corporate users within an enterprise environment. Responsibilities include resolving daily hardware, software, and operating system issues while managing service tickets. The position requires handling device lifecycle tasks such as provisioning, deployment, and onboarding or offboarding activities. Additionally, the role necessitates coordination with global IT teams and stakeholders to ensure effective incident resolution. Support is also provided for infrastructure, cloud management, and various collaboration tools.

Required Qualifications and Skills

Candidates must possess a Bachelor’s degree in IT, Computer Science, Engineering, or a related field. The role requires three to five years of hands-on experience troubleshooting Windows, macOS, and Linux operating systems. Proficiency in ServiceNow for incident, request, change, and asset management is necessary. Furthermore, the position requires experience with Windows Autopilot, device lifecycle management, and foundational knowledge of networking and endpoint security.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

NICE

Description

NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.

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