Found.dev
Role Highlights
Languages used
Key skills
Prompt Engineering
Project Management
Customer Success
Gaming
Pivotal
Automation
AI
Optimization
Deployment
MBA
NLU
Testing
Operations
Cloud
Tools, Libraries and Frameworks
Flow
Description
The Manager, Professional Services oversees the delivery and optimization of customer service automation products within a specialized center of excellence. This leadership role involves managing a team of professionals while coordinating with cross-functional departments to ensure successful project outcomes. Responsibilities include providing coaching, performance management, and strategic guidance to team members. The role requires active participation in the recruitment and development of talent to maintain a high-performing environment. Additionally, the manager monitors project progress, mitigates risks, and ensures that solutions meet quality standards for a diverse customer base.
Required Qualifications and Skills
Candidates must possess a B.E. or B.TECH degree in a technical or business field, with an MBA preferred. The role requires over 15 years of professional experience, including at least 3 years in a management capacity within a matrixed environment. Applicants need a strong understanding of AI solutions, contact center operations, and project management methodologies. Exceptional communication and leadership skills are essential for influencing stakeholders and managing customer expectations.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
NICE
Description
NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.
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