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NICE

Tech Manager, Engineering (CCaaS)

NICE

Published 11 May 2026
Pune, India
Full Time

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Role Highlights

Languages used

C++
C#

Key skills

Computer Science
Product Management
CICD
Product Development
Code Reviews
Design Patterns
Cloud Infrastructure
Web Services
Technical Leadership
Product Owner
Cloud Native
Gaming
SAAS
Agile
AI
Architecture
Optimization
Deployment
Devops

Tools, Libraries and Frameworks

AWS
Git

Description

The role involves leading and coaching engineering teams to deliver high-quality software products within a SaaS business model. The individual will manage the full software development lifecycle, including sprint planning, technical design reviews, and the implementation of product roadmaps. Responsibilities include fostering a collaborative environment, mentoring team members, and ensuring the scalability and maintainability of distributed systems. The position requires active participation in architectural planning and the resolution of complex technical challenges. Additionally, the role entails managing stakeholder expectations and coordinating across cross-functional departments to achieve strategic organizational objectives.

Required Qualifications and Skills

Candidates must hold a Bachelor or Master of Engineering degree in Computer Science, Electronic Engineering, or an equivalent field. The role requires 15 years of software development experience, including at least 3 years in a management capacity overseeing multiple teams, architects, and product managers. Applicants must demonstrate a track record of managing enterprise-grade, cloud-native SaaS products and possess technical proficiency in C++, C#, and .Net. Furthermore, familiarity with DevOps processes, public cloud infrastructure, and specific telecom protocols is necessary.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

NICE

Description

NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.

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