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NICE

Specialist Professional Services Engineer

NICE

Published 11 May 2026
Pune, India
Full Time

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Role Highlights

Languages used

Key skills

Computer Science
Integrations
Information Systems
Project Management
Electrical Engineering
Generative AI
Gaming
Architecture
Testing
Reliability
Database
NLU
Automation
Security
Servers
Scripting
Switches
TroubleShooting
Interfaces
CCNA
Cloud

Tools, Libraries and Frameworks

SQL Server
MS SQL
Red Hat
MS SQL Server
RHEL
Windows Server
Microsoft Windows
LDAP
SSO
Linux
VMWare
J2EE
TomCat
Apache
Oracle
Cisco
AWS
Azure
AD

Description

The Professional Services Engineer delivers specialized expertise and solutions for company products within enterprise contact centers. This role involves implementing, configuring, and optimizing software solutions while managing technical and business responsibilities. The engineer engages directly with clients to understand their needs, provide consultative support, and ensure the successful delivery of projects from kick-off to handover. Responsibilities include conducting systems testing, documenting project resolutions, and coordinating with internal teams to address design flaws or technical feedback. Additionally, the role promotes the use of technology to enhance operational efficiency and decision-making.

Required Qualifications and Skills

Candidates must possess a bachelor’s degree in a technical or business field or equivalent work experience. A minimum of 8 years of total experience is required, with at least 3 years specifically in product implementation and integration. Proficiency in server technology, networking, and telephony systems is necessary for the role. Familiarity with AI models, automation principles, and industry trends is also required.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

NICE

Description

NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.

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