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NICE

IT Technical Support

NICE

Published 16 May 2026
Sandy, UT, USA
Full Time

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Role Highlights

Languages used

Key skills

Computer Science
Problem Solving
Information Technology
Gaming
VPN
Wireless
Infrastructure
TroubleShooting
Security
Console
Backup
Switches
Server
AI
Cloud

Tools, Libraries and Frameworks

Microsoft Windows
DHCP
DNS
Android
AD

Description

The role involves providing Tier II technical support for enterprise desktop and laptop infrastructure. The specialist manages hardware and software troubleshooting, system upgrades, and imaging processes. Responsibilities include maintaining user security settings and managing connectivity for both office-based and remote personnel. The individual serves as the primary point of contact for local office IT needs while collaborating with global teams. Additionally, the position requires supporting network components and assisting with onsite server room operations.

Required Qualifications and Skills

Candidates must possess at least four years of experience supporting enterprise LAN, WAN, VPN, and wireless infrastructure. Strong analytical, problem-solving, and communication skills are required to manage IT needs and collaborate with remote teams. A degree in Computer Science or Information Technology is desired, though equivalent work experience is accepted. Additionally, CompTIA A+ or MCP certifications are considered beneficial for this role.

Disclaimer

Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.

About the company

NICE

Description

NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.

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