Found.dev
Role Highlights
Languages used
Key skills
Change Management
Gaming
Transformation
AI
Automation
Operations
Cloud
Tools, Libraries and Frameworks
Description
The role involves acting as a strategic consultant within the Value Realization Services organization. The consultant is responsible for managing customer business cases and shaping strategies focused on customer experience. They guide enterprise clients through complex transformations by identifying where technology creates value and how to operationalize it. The position requires translating technical capabilities into business narratives and financial models for executive stakeholders. Additionally, the consultant contributes to the development of internal methodologies and best practices for value realization.
Required Qualifications and Skills
The role requires significant experience in enterprise business consulting, specifically within technology, CCaaS, or CX software sectors. Candidates must demonstrate expertise in advising on AI-enabled transformations and possess a deep understanding of contact center operations. Proficiency in building complex business cases, financial models, and ROI analyses is essential. Furthermore, the position demands exceptional executive presence, the ability to influence senior stakeholders, and experience leading multi-workstream enterprise programs.
Disclaimer
Disclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
About the company
NICE
Description
NICE Ltd is known for its deployment of software products utilized by over 25,000 global businesses, including 85 of the Fortune 100 corporations, to craft extraordinary customer experiences, counter financial crime, and ensure public safety. The company manages over 120 million customer interactions daily and monitors more than 3 billion financial transactions, highlighting its substantial influence and operational scale. Recognized as a market leader and an innovation powerhouse, NICE excels in AI, cloud, and digital technology, with a workforce of over 8,500 employees across more than 30 countries. NICE is dedicated to equality, offering employment opportunities without regard to race, color, religion, national origin, or other protected categories.
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