The role involves developing a deep understanding of customer feature usage and product lifecycles to identify pain points and provide actionable recommendations. The individual will define key performance indicators and diagnostic metrics to enhance user experience and drive executive decision-making. They will create measurement frameworks to assess product performance and health while conducting detailed analyses. Additionally, the position requires serving as a technical thought partner to various internal teams. The role also focuses on improving team efficiency by researching new tools and automating manual processes.

Candidates must possess at least five years of hands-on analytics experience, preferably within a software company focusing on product or growth teams. Proficiency in advanced SQL and either Python or R is required. Applicants should demonstrate a deep understanding of SaaS products and a history of partnering with product teams to conduct experiments. Strong communication skills are necessary to convey technical concepts to non-technical stakeholders and to manage priorities across the organization.