The role involves managing large accounts by building strong relationships and serving as a trusted advisor to customers. The individual will guide new clients through the onboarding process and monitor the ongoing adoption of software products. Responsibilities include managing a book of business, providing accurate financial forecasting, and meeting quarterly retention and growth goals. The position requires acting as a liaison between customers and internal teams to resolve issues and address concerns. Additionally, the role entails gathering customer feedback to inform product development and identifying opportunities for upselling or cross-selling.

Candidates must possess a bachelor's degree in business, marketing, or a related field, or have equivalent work experience. A minimum of eight years of experience in a customer-facing role such as customer success, account management, or sales is required. Proficiency in English is mandatory, along with strong project management and problem-solving abilities. Familiarity with the technology industry and SaaS products is necessary for the role.